Get help

Reaching out is a sign of strength

If you or your family are facing hardship, we want to hear from you. We will respond with care and respect — and where we cannot help directly, we will point you toward services that can.

Illustrative photograph.

Two people sitting together at a table, one taking notes during a conversation

In an emergency, call 911.

For information about community and social services near you at any time, call or text 2-1-1 or visit 211.ca. If you are thinking about suicide or are worried about someone, call or text 9-8-8.

Types of assistance

What we plan to offer

These programs are planned and not yet operating. You are welcome to contact us now — your enquiry also helps us understand community needs as we prepare to launch.

Newcomer support

Household essentials and orientation for newcomers and refugees in need.

Assistance request

Tell us what you need

This short form is a first step. Please share only general information.

  • Submitting a request does not guarantee assistance. Eligibility depends on program criteria and available resources.
  • Please do not include health details, Social Insurance Numbers, immigration documents or banking information.
  • If more information is needed, we will arrange a private conversation.

Fields marked are required.

If you prefer a phone call.

Number of people living in your household, including you.

If an agency or caseworker is referring you.

A few sentences is enough. Please do not include health, financial account or identity-document details.

Frequently asked questions

Will I definitely receive help if I submit this form?

No. Submitting a request does not guarantee assistance. Eligibility depends on each program’s criteria and on available resources. Our programs are currently planned and not yet delivering assistance.

What happens after I submit?

We aim to reply within five business days. We may ask for a short private conversation to understand your needs, or suggest other services that can help sooner.

Is my information kept confidential?

Yes. Your information is used only to respond to your request and is handled under our Privacy Policy. We do not share it without your consent except where required by law.

Can I apply on behalf of someone else?

Agencies and caseworkers may make referrals with the person’s consent. Please include your organization’s name in the referral field.